Privacy Policy
About Border Assist Customs
Border Assist Customs provides customs declaration and trade support services to businesses. We are committed to protecting your personal information and respecting your privacy.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, request a quotation, make a booking or use our services.
Our website is borderassistcustoms.co.uk.
INFORMATION WE COLLECT
We may collect personal and business information that you provide to us when you contact us, request a quotation, make a booking or use our services.
This may include your name, business name, email address, telephone number and information you provide in relation to your customs requirements.
Where you engage us to provide customs services, we may also process information contained within invoices, customs documentation, declarations and other records necessary to provide the requested service.
HOW WE USE YOUR INFORMATION
We use the information we collect to:
- respond to enquiries and requests for quotations
- arrange bookings and consultations
- provide customs declaration and trade support services
- communicate with you about the services you have requested
- prepare and process customs-related documentation and declarations
- maintain appropriate business, accounting and compliance records
- manage our relationship with you
- andcomply with our legal and regulatory obligations.
We will only use personal information where we have a lawful basis to do so under applicable data protection law.
LAWFUL BASIS FOR PROCESSING YOUR INFORMATION
Under UK data protection law, we must have a lawful basis for processing your personal information. Depending on the circumstances, we may process your information because:
- it is necessary to provide services you have requested or to take steps before entering into a contract with you;
- we have a legal or regulatory obligation to process or retain certain information;
- it is necessary for our legitimate business interests, such as responding to enquiries, administering our services and maintaining appropriate business records; or
- you have given your consent, where consent is required.
Where we rely on consent, you may withdraw your consent at any time.
HOW WE SHARE YOUR INFORMATION
We do not sell or rent your personal information.
We may share information where necessary to provide our services, comply with legal or regulatory requirements, or operate our business. This may include sharing relevant information with:
- HM Revenue & Customs (HMRC) and other relevant government or customs authorities
- customs and trade systems or service providers used to complete or manage declarations;professional advisers, such as accountants, insurers or legal advisers where necessary
- IT, website, email, booking and secure data-storage providers that support our business; andother third parties where you have instructed or authorised us to do so.
We only share information that is reasonably necessary for the relevant purpose and require service providers handling personal information on our behalf to protect it appropriately.
HOW WE STORE AND PROTECT YOUR INFORMATION
We take appropriate measures to protect personal and business information against unauthorised access, loss, misuse, alteration or disclosure.
Information may be stored electronically using password-protected devices, secure email, cloud-based systems and other appropriate business systems.
Access to information is limited to those who reasonably require it for the operation of our business and the provision of our services.
Where we use third-party service providers to store or process information, we take reasonable steps to ensure that appropriate data protection and security measures are in place.
HOW LONG WE KEEP YOUR INFORMATION
We will only retain personal and business information for as long as reasonably necessary for the purposes for which it was collected, including providing our services and meeting legal, accounting, tax and regulatory requirements.
Different types of information may be retained for different periods depending on their purpose and any applicable legal requirements.
When information is no longer required, we will securely delete or dispose of it.
YOUR DATA PROTECTION RIGHTS
Under UK data protection law, you may have the right to:
- request access to the personal information we hold about you;
- ask us to correct inaccurate or incomplete information;
- request deletion of your personal information in certain circumstances;
- request that we restrict the processing of your information;
- object to certain types of processing;
- request the transfer of your information where applicable; and
- withdraw your consent where we rely on consent to process your information.
These rights are subject to certain legal limitations and exemptions.
If you wish to exercise any of your data protection rights, please contact us using the details provided in this Privacy Policy.
COOKIES AND WEBSITE DATA
Our website may use cookies and similar technologies to help the website function correctly, improve user experience and understand how visitors use the site.
Some cookies may be necessary for the operation of the website, while others may be used for analytics or other optional purposes.
Where required by law, we will ask for your consent before placing non-essential cookies on your device. You can also manage or disable cookies through your browser settings.
International Data Transfers
Some of the service providers we use may process or store personal information outside the United Kingdom.
Where personal information is transferred outside the UK, we will take appropriate steps to ensure that it is protected in accordance with UK data protection law. This may include using recognised safeguards such as UK adequacy regulations or approved contractual protections.
Complaints
If you have concerns about how we collect, use or protect your personal information, please contact us first so that we can try to resolve the matter.
You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection matters.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, business practices or legal requirements.
Any changes will be published on this page. We recommend reviewing this Privacy Policy periodically to stay informed about how we handle your personal information.
Contact Us
If you have any questions about this Privacy Policy, how we handle your personal information, or if you wish to exercise any of your data protection rights, please contact:
Border Assist Customs
Email: info@borderassistcustoms.co.uk