ABOUT BORDER ASSIST CUSTOMS
Border Assist Customs provides customs declaration and trade support services to businesses involved in the movement of goods, including trade involving Northern Ireland.
These Terms & Conditions apply to all services provided by Border Assist Customs. By requesting, booking or using our services, you agree to be bound by these Terms & Conditions.
Our services are provided on a business-to-business basis unless otherwise agreed in writing.
SERVICES
Border Assist Customs provides assistance with customs declarations and related customs and trade support.
We will provide services based on the information and documentation supplied by the client. The client is responsible for ensuring that all information provided to us is complete, accurate and up to date.
Border Assist Customs does not take responsibility for errors, delays, additional duties, taxes, penalties or other costs resulting from incorrect, incomplete or misleading information supplied by the client.
CLIENT RESPONSIBILITIES
The client is responsible for providing all information and documentation required for us to complete the requested service.
This may include, where applicable, invoices, commodity codes, goods descriptions, values, weights, origin information, EORI numbers, authorisations and any other information required for customs purposes.
The client remains responsible for the accuracy and completeness of the information supplied and for reviewing declarations or information where approval is requested before submission.
Border Assist Customs is not responsible for consequences arising from information that is missing, inaccurate or supplied late by the client.
FEES AND PAYMENT
Fees for our services will be agreed with the client before work begins and may vary depending on the type and complexity of the declaration, the number of goods lines and the level of assistance required.
Unless otherwise agreed, payment must be made in accordance with the payment terms stated on the invoice.
Any customs duties, import VAT, taxes, charges or other amounts payable to HMRC or any other authority are not included in our service fees and remain the responsibility of the client.
CANCELLATIONS AND REFUNDS
If you wish to cancel a service, you should contact Border Assist Customs as soon as possible.
Where work has already commenced, we reserve the right to charge for work completed up to the point of cancellation.
Fees for services that have already been completed or substantially completed are non-refundable, except where otherwise agreed by Border Assist Customs.
Where we are unable to provide an agreed service and no work has been completed, any payment made for that service will be refunded where appropriate.
DEADLINES AND PROCESSING TIMES
We will use reasonable care to provide services within any timescale discussed with the client. However, unless expressly agreed in writing, any timescales provided are estimates and are not guaranteed.
Clients are responsible for providing all required information and documentation with sufficient time for the requested work to be completed.
Border Assist Customs is not responsible for delays caused by late or incomplete information, HMRC or other government systems, the Trader Support Service, technical issues, third parties, or circumstances outside our reasonable control.
The client remains responsible for ensuring that applicable customs and declaration deadlines are brought to our attention when requesting our services.
CUSTOMS DECISIONS, DUTIES AND RELIEFS
Border Assist Customs may provide guidance and assistance in relation to customs procedures, duty treatment, UKIMS, duty waivers, preferences and other available customs arrangements.
Eligibility for any scheme, relief, waiver, preference or duty treatment depends on the individual circumstances of the client and the goods being moved. We cannot guarantee that an application will be approved or that a particular customs treatment will be accepted by HMRC or another relevant authority.
The client remains responsible for ensuring that they meet the eligibility requirements and conditions of any scheme, authorisation, relief or customs treatment used.
LIMITATION OF LIABILITY
Border Assist Customs will exercise reasonable care and skill when providing our services.
We will not be responsible for losses, penalties, additional duties, taxes, delays or other costs arising from inaccurate, incomplete or late information provided by the client, decisions made by HMRC or other authorities, system failures, or circumstances outside our reasonable control.
To the fullest extent permitted by law, Border Assist Customs will not be liable for any indirect or consequential loss, including loss of profit, revenue, business or opportunity.
Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so.
CLIENT APPROVAL AND DECLARATION SUBMISSION
Where client approval is requested before a customs declaration or related submission is made, the client is responsible for reviewing the information provided and notifying Border Assist Customs of any errors or required amendments.
Where the client authorises Border Assist Customs to submit declarations on their behalf, we will rely on the information and documentation supplied by the client.
Submission of a declaration by Border Assist Customs does not transfer the client’s legal responsibilities as importer, exporter, declarant or other responsible party where those responsibilities remain with the client under applicable customs law.
The client must notify us as soon as possible if they become aware that information supplied for a declaration was incorrect or has changed.
ACCESS TO TSS AND OTHER CUSTOMS SYSTEMS
Where our services require access to the Trader Support Service (TSS) or another customs platform, the client is responsible for ensuring that appropriate access, permissions and authorisations are in place.
Clients should not provide personal passwords or login credentials where a platform provides a secure method of granting authorised access to another user or representative.
Border Assist Customs will only access and use customs systems for the purposes authorised by the client and in connection with the agreed services.
The client remains responsible for maintaining the security of their accounts and for notifying us promptly if our access or authority is changed or withdrawn.
CONFIDENTIALITY AND DATA PROTECTION
Border Assist Customs will treat information and documentation provided by clients as confidential and will only use it for the purposes of providing the agreed services, managing our business and meeting legal or regulatory obligations.
We may process personal and business information including contact details, invoices, EORI information, customs documentation and declaration data where necessary to provide our services.
We will handle personal information in accordance with applicable UK data protection law and our Privacy Policy.
Information may be shared with HMRC, customs systems, relevant authorities or service providers where reasonably necessary to provide the agreed service or comply with a legal obligation.
RECORD KEEPING
Border Assist Customs may retain copies of declarations, supporting documentation, correspondence and other records relating to services provided to clients where reasonably necessary for business, legal, regulatory or record-keeping purposes.
Clients remain responsible for maintaining any records they are legally required to keep for customs, tax or other regulatory purposes.
Records held by Border Assist Customs will be retained and securely disposed of in accordance with applicable legal requirements and our Privacy Policy.
CHANGES AND CORRECTIONS TO DECLARATIONS
If a client identifies an error or change after information has been prepared or a declaration has been submitted, they should notify Border Assist Customs as soon as possible.
Where possible, we may assist with amendments or corrections. Additional work required to amend, correct or resubmit a declaration may be subject to an additional fee.
Border Assist Customs cannot guarantee that HMRC, TSS or another relevant authority will accept an amendment or correction, and any decision made by the relevant authority is outside our control.
Where an error results from incorrect, incomplete or subsequently changed information supplied by the client, the client remains responsible for any resulting duties, taxes, penalties, charges or other consequences.
TERMINATION OF SERVICES
Either the client or Border Assist Customs may end an ongoing service arrangement by providing reasonable notice, unless different termination terms have been agreed in writing.
Border Assist Customs reserves the right to suspend or terminate services where invoices remain unpaid, required information or documentation is not provided, appropriate authority or system access is unavailable, or continuing to provide the service may result in a breach of legal or regulatory requirements.
The client remains responsible for payment for any work completed up to the date services are terminated.
Termination does not affect any rights, obligations or liabilities that arose before the service ended.
PROFESSIONAL RELATIONSHIP & REPRESENTATION
Border Assist Customs provides customs declaration and related trade support services based on the scope of work agreed with each client.
Where Border Assist Customs acts on a client’s behalf, the nature and extent of that representation will be agreed with the client and will be subject to any authorisations required by HMRC or the relevant customs system.
Unless expressly agreed otherwise in writing, our services do not constitute legal, tax or financial advice.
Clients should obtain independent professional advice where a matter falls outside the scope of the customs services we have agreed to provide.
GOVERNING LAW AND JURISDICTION
These Terms & Conditions and any dispute or claim arising from the services provided by Border Assist Customs will be governed by the laws of England and Wales.
The courts of England and Wales will have jurisdiction over any dispute or claim arising in connection with these Terms & Conditions or the services provided, unless applicable law requires otherwise.
CHANGES TO THESE TERMS & CONDITIONS
Border Assist Customs may update these Terms & Conditions from time to time to reflect changes to our services, customs processes, legal requirements or business practices.
The version of the Terms & Conditions in effect at the time services are agreed will normally apply to those services, unless otherwise agreed or required by law.
Any updated Terms & Conditions will be published on our website with the date of the latest revision.
CONTACT US
If you have any questions about these Terms & Conditions or the services provided by Border Assist Customs, please contact us using the contact details provided on our website.
Email: info@borderassistcustoms.co.uk
Website: borderassistcustoms.co.uk
Last updated: August 2026